The increased complexity and higher visibility of Multi-vendor Marketplaces means that hosting issues reflect on the reputation of sellers and impact buyers. JetRails provides ultra-fast infrastructure, hyper-vigilant platform security, ability to scale, and calm experienced guidance in times of crisis. We are here to help by focusing on the five pillars of mission critical hosting: Speed, Security, Support, Scalability, and Stability.
JetRails commerce hosting experts are here 24/7 to lift the tech burden from your team. Whether you currently have a single server or an active cluster, we can help you sleep through the night or have a weekend without being on call. Refocus your team on completing other projects and let us handle the hosting infrastructure.
Our experience shows that performance is very similar across all platforms. They can all be configured to handle the same amount of traffic with the same perceived performance. In fact some customers opt for a multi-cloud HA strategy. It’s crucial to use each platform in its own optimal way.
All hardware and cloud providers take security very seriously. Data is always encrypted in flight and very strict access controls are in place via Web Application Firewall (WAF), Firewall, and system configuration. Security is paramount.
Fully automated scaling is available on AWS, but we find that it’s rarely required. Since the Digital Ocean and Server packages are less expensive, our clients enjoy more performance per dollar and add extra capacity only during the busiest times of the year.
Everything needed to run a mission-critical eCommerce application. All JetRails clients are provided with a 24/7 USA Based support team, experienced system administrators, off-server backups, CloudFlare CDN, WAF, and platform acceleration via Varnish or FPC, along with our proactive monitoring and alerting systems.
JetRails provides 24/7/365 support by phone, ticket, and e-mail. We pick up our phones within 10 seconds (no automated phone menus – get right to a hosting expert), and respond to tickets within 15 minutes. We strive to resolve issues at the first touch point and have specialized hosting engineers ready and waiting to help!
Yes! We operate our own NOC (pronounced “knock”) and offer proactive monitoring services. We know very quickly if a site becomes unavailable to the public, and automatically open an urgent ticket to begin troubleshooting. In the case of a DDoS attack, for instance, we can often detect and resolve any issues before you know that your site was under attack.
The entire JetRails team is in the continental United States, and we assign a dedicated account manager for each client. This allows us to get to know our clients, and to advise and assist with ongoing maintenance scheduling, load testing, speed testing, security advisement, and more!
Yes, we run a robust partner program in order to support web development teams and digital agencies as part of our commitment to meeting the ultimate needs of our clients. If your agency doesn’t partner with us yet, we’d welcome them to reach out!
It’s hard to tell without knowing the details. Deployments range from $150 to tens of thousands per month. Each store has a different traffic pattern, storage footprint, number of nodes in the web tier and size of database. Variations exist on VPN requirements, backup strategy, dev/staging environment and many other hosting specifics. Most importantly, we need to understand how you will interact with our team. Some customers need little more than a dedicated server while others depend on us for daily operational involvement. Let’s have a quick chat, click on the “Get In Touch” button.