Dear JetRails Customer,
Like many of you, we are paying close attention to the COVID-19 infection as it is making its way around the globe.
Although we have no suspected or confirmed cases in the JetRails family, we have taken precautions to ensure we are doing our part to ensure the health of our team members and their families, slow down the retransmission rate, as well as ensuring business continuity. At this time, we have canceled all scheduled travel and most of our workforce has been shifted to working from home until more information becomes available.
From the very beginning, we structured our organization to easily handle such an eventuality with the majority of our team routinely working offsite. While we expect that shifting our team to working primarily from home will have no customer impact, we ask for your understanding in case you hear an occasional outburst from a child or a barking dog in the background. I’m confident that our customers and partners will take this with good humor as they are likely to be dealing with similar circumstances.
We know this is a time of great turmoil in the world, but you have one less thing to worry about as a JetRails customer. We are going to maintain your hosting infrastructure so that you can focus on servicing your customers without missing a beat.
If there is anything we can do for you to make this time easier, please let us know.
Denis Zlatov, CSO & Co-founder
Artur Fridberg, CEO & Co-founder