About Us — JetRails

Message From JetRails

At the end of the day, ensuring customer success is the core of our business, and it’s what we do best. Our philosophy is simple: no matter what time of the day or night you need us, you will be directly connected to a JetRails team member within 10 seconds. We don’t like phone menus, so we don’t have them.

We are passionate about making life better and creating success for business owners. We take care of your technology needs so you can focus on what you love: your business.

The JetRails formula for customer success is that we function as your in-house operations group from our main headquarters in Chicago, Illinois. We have a dedicated team devoted to your infrastructure and will interface directly with your developers and project managers. Working with JetRails is like annually reinvesting millions of dollars in infrastructure operations, hardware and facilities. Our focus is on the speed, security, uptime and stability of your website.

We are looking forward to working with you!

Sincerely,
Your friends at JetRails

Here is what our hard work accomplishes for our customers:
Better search engine ranking due to faster infrastructure and rapid content delivery
Higher conversion rates due to reduced friction and faster response times
Reduction of operational burdens; we handle the technology so you don’t have to
Ecommerce-focused best practices for operations and security
New technology is integrated to your platform as it becomes available

JetRails has been devoted to the technology needs of our customers for almost two decades.

Migrating to JetRails has been one of the best decisions we’ve made. Support is there around the clock, extremely fast, and responsive. Our programmer is especially appreciative of our now stable and predictable environment, and he finally has some peace of mind knowing there is another team out there monitoring our site at all times.

Sara Kim, Ecommerce Buyer & Marketing Director

The process of moving Bachrach.com to the eBoundHost JetRails® Pro Cluster Platform was the easiest transition I’ve been a part of. David also praised the flawless support team, saying it’s been instantaneous – there are no automated prompts. When you call, a real Magento specialist picks up the phone.

David Ko, Developer at BachRach

We sought a partner that not only appreciated our goals, but had the know-how to guide us in the right direction. eBoundHost was the perfect partner for this effort as their knowledge of Magento and knack for creating optimal user experiences is second to none.

David Keith, Director at Growers House

Their technical support people are always available to help with questions. Server and network speed excellent. Everything works great. I highly recommend them!!! Thank you.

Jindrich Radic

Fast, reliable, never down! I had troubles with my old provider in Croatia and their employee Denis went into some serious trouble to move my domain and help me out. Support is fast and great. Recommended highly!!

Hrvoje

Always quick to respond, easy to deal with, and very helpful.

A great hosting provider, the only downtime I had in 2 years was announced in time and was only brief. And though we are from a different part of the world they still give great support.

Harry Zeelen

The best host I ever had. What I like the most about them, is the support; very friendly, professional, and above all very prompt. All the requests are answered within minutes and unlike many other hosts their support is there 24 hours a day.

Bogdan

SUPER SUPPORT – even during “off hours” – Sundays & holidays. Responses have always been within minutes of the initial call or email. The BEST vendor I have ever used in my 10 plus years as a webhosting services consumer.

EG Pursley

What a pleasure it is to host here! Best support I’ve EVER experienced, good tools, attractive plans. I can’t say enough about the responsive, supportive support staff!!

Dave Searles

To sum up their superlative customer service I can put it in one sentence “every one works there as if the company belongs to them”. They go beyond expectations. I received help on my website, which is not even hosting related, saving me $$!

Jason M

EXCELLENT across the board, super quick reply to questions.

Beau B.

You guys are great! Your customer service is outstanding You know, just mere words aren’t enough to express my gratitude & appreciation for the overwhelming support.

Felix

Little high in price but very good service.

Mike

An extremely solid and reliable host. Have been using them for some 3 years now and have experienced nothing but great service. Their technical support is friendly, professional, and quick to respond with any issue. If you want a reliable host with no BS.

Brian Hanratty

They have been extremely helpful and have excellent customer service.

Kate

Not the cheapest deal, but the Tech support and Customer Service is the best. Anytime I have a problem, just a quick email and it’s fixed.

Marianne Bellotti

When I have had problems they have been very quick to assist me and very helpful.

Ron Thomason

GREAT customer service and tech support, with professional, yet personable service.

J. Bitner

Awesome Service And Excellent Customer Service.

Cory Farbman