Q: Is JetRails an infrastructure provider or a service provider?
A: Both! JetRails provides fully-managed hosting for eCommerce and other mission-critical websites and applications. We can provide dedicated servers and clusters directly, and can also architect, manage, monitor, maintain and support environments in public clouds like AWS and Digital Ocean.
Q: What’s included in a JetRails hosting environment?
A: Everything needed to run a mission-critical eCommerce application. All JetRails clients are provided with a 24/7 USA Based support team, experienced system administrators, off-server backups, Cloudflare CDN + WAF, and platform acceleration via Varnish or FPC, along with our proactive monitoring and alerting systems.
Q: What is JetRails support availability?
A: JetRails provides 24/7/365 support by phone, ticket, and e-mail. We pick up our phones within 10 seconds (no automated phone menus – get right to a hosting expert), and respond to tickets within 15 minutes. We strive to resolve issues at the first touchpoint and have specialized hosting engineers ready and waiting to help!
Q: Does JetRails monitor websites?
A: Yes! We operate our own NOC (pronounced “knock”) and offer proactive monitoring services. We know very quickly if a site becomes unavailable to the public, and automatically open an urgent ticket to begin troubleshooting. In the case of a DDoS attack, for instance, we can often detect and resolve any issues before you know that your site was under attack.
Q: Will I get to work with someone in the USA?
A: The entire JetRails team is in the continental United States, and we assign a dedicated account manager for each client. This allows us to get to know our clients, and to advise and assist with ongoing maintenance scheduling, load testing, speed testing, security advisements, and more!
Q: Does JetRails offer smaller, shared or VPS hosting accounts?
A: No. At JetRails, we believe in providing dedicated, single-tenant server resources for merchants in order to avoid latency, stability, and security issues that are otherwise unavoidable in shared environments.
Q: Will you work with our development team?
A: Yes, we run a robust partner program in order to support web development teams and digital agencies as part of our commitment to meeting the ultimate needs of our clients. If your agency doesn’t partner with us yet, we’d welcome them to reach out!