Image3D Magento Web Hosting Case Study

If you've picked up an original View-Master in the last few decades, chances are the images were shot by one man. Rich Dubnow (aka the Most Experienced 3D Photographer in the World) was lead photographer at View-Master for twenty years producing work for creative visionaries like Jim Henson and Steven Spielberg.

In 1997, Rich Dubnow left his job at View-Master, settled in the picturesque Pacific Northwest, and founded Image3D in his home with the idea of personalizing the iconic 3D viewers. Since then, Image3D has grown from a kitchen table operation to a state-of-the-art facility producing custom-made 3D experiences for everyone from blushing brides to corporate titans. Now, anyone can make their own custom reels and viewers with their photographs, right on the Image3D website!

"All of the support team members at Jetrails are friendly and attentive. If I reach out to support, I know I will get a quick and helpful response. It feels like having another member of the Image3D team who always has my back. As a small company, that is invaluable!"

Liz OeDell, Image3D

Challenge

Image3D had been using a more traditional Nexcess hosting environment. However, they needed better performance and more agile scalability. They also more attention to how media was being stored and managed since shoppers upload images through Image3D’s product customization tools. They knew that they needed a more tailored solution, but they hadn’t found the right partner to help them achieve their goals.

JetRails Action Plan

JetRails delivered a Magento hosting environment that included support for the terabytes of photos that Image3D customers upload during the shopping process. Image3D now has predictable hosting costs, with the ability to have JetRails spin up Booster Servers for their peak shopping seasons. They also have physical redundancies, with failover systems in place with duplicate data.

The JetRails team consistently provides proactive support, managing a wide range of solutions to optimize, enhance, and secure the Image3D Magento store.

Partners

Image3D has consistently relied on the web development team at Collins Harper, a JetRails partner agency. At JetRails, we recognize that projects like these wouldn’t be a success without great web developers involved. The team at Collins Harper is in complete agreement:

“Jetrails has been a partner of ours at Collins Harper Software Inc. for many years and since our partnership began, not one of our recommended customers regretted the decision of migrating to Jetrails. Jetrails is a sound partner you can rely on day and night. Beyond the infrastructure tuned to deliver high-end Magento performance, stands a team of knowledgeable professionals that are there to support you in the ups and downs of your eCommerce lifecycle.” – Alex Povolotski, Head of Project Management, Collins Harper Software Inc.

Image3D is also benefiting from the tools provided by other JetRails partners, like SanSec and Cloudflare, which are enhancing the security and speed of this website. JetRails is focused on leveraging best-in-class solutions to benefit our customers, like Cloudflare’s CDN and WAF.

Results

When they migrated their Magento 1 website in 2018, Image3D finally found the hosting partner they’d been looking for. Upon migrating to Magento 2, I3D has seen a significant and measurable improvement in performance and instant scalability during times of heightened demand, such as leading up to Mother’s Day, Father’s Day, and during the holiday shopping season. While many merchants struggle to address the hosting needs of their highly-customized Magento websites, by working with JetRails, Image3D has been able to overcome such challenges.